Sales: :

Do you wish to book, change or cancel a flight? Do you wish to add products or services to your reservation? Our sales teams will be glad to assist you!

Air Antilles Call-Center

Our customer service is just one phone call away : 0890 648 648* (+590590384322 for international call)
Our advisors are there to assist you Monday through Friday, from 8 AM to 5 PM and Saturday from 8 AM to 12 PM
* Service fee: 0,35 € all taxes included/min + call charge

Airport locations

GUADELOUPE
Aéroport de Point-à-Pitre - Le Raizet
Pôle Caraïbes Regional Terminal
Morne Mamiel - 97139 Abymes
Phone: +590 (0) 590 211 447
vente_ptp@airantilles.com

MARTINIQUE
Aéroport Aimé Césaire
97232 Le Lamentin
Phone: +596 (0)596 421 671
vente_fdf@airantilles.com

DOMINICAN REPUBLIC
El Dorado Travel
01049 Santo Domingo
Phone: 001 809 621-6666
Tél. : 001 809 621-6666
info@eldoradotravel.com

SAINT-MARTIN
Aéroport Grand-Case
Route de l'Espérance
97150 Saint-Martin
Phone: +590 (0)590 873 503
vente_sfg@airantilles.com

SAINT-BARTH
Gustave III Airport
Saint-Jean
97133 Saint-Barth
Phone: +590 (0) 590 296 279
info-airassistance@orange.fr

Group Services

For groups of at least 10 people — corporate, non-governmental or private.
Our dedicated service is just one phone call away : +590 (0) 590 384 333 / +590 (0) 590 384 336
You may also request a quote by sending us an email at: groupes@airantilles.com

E-coupons Service

You may contact our pro customer service by sending an e-mail at: ecoupons@airantilles.com
An advisor will get in touch as soon as we receive your message.

AGV service: Travel agencies and Tour operators

Our AGV partners service is just one phone call away at +590 (0) 590 384 336 / commercial@airantilles.com

FREIGHT Service

FREIGHT carriage for personal items, goods, animals or vehicles.
Feel free to call our ASSIST AIR CARGO partner at +590 (0) 211 639

Travel requirements: :

For any inquiries as to requirements regarding: special assistance to persons with disabilities and reduced mobility, UM services, special baggage items, carriage of pets in the cabin or cargo section.

Our customer service is just one phone call away : 0890 648 648*. Our advisors are there to assist you Monday through Friday, from 8 AM to 5 PM and Saturday from 8 AM to 12 PM
* Service fee: 0,35 € all taxes included/min + call charge

 

Claims;:

Réclamation

Any complaint regarding a delayed or cancelled flight? The quality of service?
Or any other difficulty encountered with our company.
Please reach out to customer service.

Baggage claims

Was your baggage damaged during carriage or not delivered upon arrival?
At the airport, reach out to the Air Antilles baggage service.
Please reach out to customer service..

Customer Service

Do you need an invoice? Proof of transport?
Reach out to our customer service
In the event that you did not purchase your ticket directly with Air Antilles, please submit your request to your travel agency.

 

e-Smiles Loyalty Program :

Membership details

You can find all of the program’s details as well as the online subscription form on the dedicated webpage.
For any other request, please get in touch with the e-Smiles service: esmiles@airantilles.com

Gérer votre programme e-Smiles

How to manage your e-Smiles program? Do you wish to update your personal data? Look up your miles balance? Book your Prime tickets?
Log into your e-Smiles account

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